Terms and Conditions for the service of visiting Children’s City
1. Children’s City Entry Ticket does not include Creek Park ticket. Creek Park entry ticket is AED 5 per student/teacher. For more information about the Creek Park entry procedure call 800900.
2. Entrance is free for People of Determination with two accompanying people.
3. Entrance for schools and private groups in summer time is AED 10 per person.
4. The electronic ticket / hard copy should be in a clear and legible form and should be presented upon entry for the first time to the Children's City.
5. The visiting party should abide by the number of supervisors so that every 10 students have one supervisor during the visit.
6. The supervisors must be present on a continuous basis with the visiting groups, to get the maximum benefit while touring the Exhibition sections and attending the programs.
7. The special groups include centers, companies, summer camps, and similar groups.
8. Children up to 16 years of age must be accompanied by an adult at all times during the visit.
9. The Children’s City ticket is not transferable, refundable or exchangeable and cannot be offered for resale under any circumstances.
10. The visitor must abide by the date and time of the reservation specified in the application. In the event of non-payment or non-confirmation of the reservation with the Children's City, the reservation will be automatically canceled within 5 working days.
11. One-day entry tickets are valid for use only on the date specified in the ticket and cannot be used for another day.
12. Children under the age of two are allowed free admission when valid proof of identity is produced.
13. The Children’s City has the right, at its sole discretion, to change the dates and times of the opening and closing of the display sections and to close, remove or cancel all or any part of the existing exhibits, activities, or facilities for any reason, including but not limited to technical, health and safety and/or operational reasons or due to the organization of events or activities.
14. Please visit the Children’s City website or call 800900 for the latest information on opening hours, visiting, entrance fees, events, and other useful information.
15. Confirm that we are not liable for any loss, injury or damage to you or your property, and waive any claims against us in this respect, to the extent permitted under the laws of the United Arab Emirates. This does not include legal liability for death or personal injury resulting from failure to follow the rules and regulations of the Children’s City.
16. Online Payment:-
Your purchase of tickets online implies your acceptance of the terms and conditions of entry into the Children’s City and the terms and conditions below:
• In order to use the tickets purchased through the website, you need to show the following documents upon entering the Children’s City:-
• Electronic ticket must be presented (in electronic form or hard copy)
• A valid government ID card with a name corresponding to the name on the reservation that was used to purchase tickets must be presented.
• One-day entry tickets are valid for the date specified in the ticket only and cannot be used for another day.
• Ticket purchases must be completed by credit card and the value will be charged in AED along with VAT.
• All purchases are final and non-refundable. You cannot modify your purchase order once it has been completed.
• These tickets are non-exchangeable and non-refundable. They shall be null and void if it is resold, assigned, altered or destroyed.
• The Children’s City has the right to cancel any reservation that does not comply with the terms and conditions or does not complete the correct data, and the ticket value will not be refunded.
• Children’s City does not assume any responsibility for the data and images entered in the booking.
